Excellent service and success are no coincidence.
They are the result of lean processes, seamless workflows and the right tools.
In close cooperation with service technicians, we have developed a solution that meets the standards of companies of all sizes and industries.
One valuable key competence for dispatchers is efficiency.
Organizing work orders and maintenance contracts, assigning the right Job to the right internal or external technicians & engineers, managing the fleet and the mobile inventory of items and equipment can be a real challenge. But if it is done well and tidy, it can save you a lot of time and money.
For technicians & engineers
With our mobile solution, field service technicians and engineers are perfectly prepared for their tasks. The app's intuitiv design makes time tracking and documentation as easy as possible. With the offline feature you have a tool, you can always work with – no matter what.
Mfr supports your dispatchers in all tasks of scheduling, resource planning and route optimization. The entire organization and steering of the field service technician is carried out centrally through a clear platform. For your business, this means: better resource utilization, higher deadline and more satisfied customers.
- Manual and automated route optimization
- Dynamic Resource Planning *
- Automation of communication processes
- Smooth integration into backend systems
Whether it is installation, maintenance or repair, your service technicians can access all job documents at any time and document the job in real-time. Completed orders are confirmed by digital signatures from external service technicians and customers. In this way, you avoid second arrivals, increase the quality of your service and speed up your billing.
- Mobile, flexible customizable checklists
- Access to all job documents
- Automatic working time recording
- Automated creation of service logs
With mfr realize the paperless office. The flexible integration into existing backend systems such as ERP, project software or DMS as well as the automatic synchronization guarantee that all orders are documented seamlessly and error-free. This means that you will not only achieve higher data quality, but also more satisfied customers and high-quality service reports.
- Real-time synchronization of data and appointments
- Individual configuration of service reports
- Digital document management system
- Easy integration of photos, videos and notes
Mobile Workforce Management
Mfr puts the interface between your dispatcher and service technicians completely on digital feet. From dispatching through communication to documentation, mfr flexibly combines all the processes of its field service team in one tool. This allows you to focus on what is really important: building and running your business.
Our mfr BASE helps you to better understand, control and steer your processes. You can use mfr as complete solution or integrate it seamlessly in your ERP or CRM system.
Knowledge, competence & information
Build up the base of your field service management. Streamline and define your processes and prepare & manage your work orders, documents and assets.
organization, scheduling & dispatching
Manage and schedule your workforce (employees & subcontractors), equipment and parts with skill matching, route optimization and our mobile warehouse.
Mobile field service
reporting & communication
Our App is the perfect companion for technicians & engineers. A simple job overview, navigation, checklists and documents are always at your service – no matter what. It works offline and you can always document the quality of your work tidily. And there is no better solution to streamline the communication between dispatcher, Technician and customer.
Analytics & predictment
Build up a database. Observe, measure and analyze your KPI's. Identify where improvements in processes and workflows are possible and simply save costs.
All your data is stored securely in the cloud and backed up every minute.
It's time to have all the important information available on any device, anytime and anywhere.
No connection? No problem. You will not notice. The mfr App works just as perfectly offline. Our advanced synchronization system takes care of it.
Work orders and reports can be represented accurately with our dynamic checklists.
Follow in realtime where your vehicles are and respond faster in the event of an emergency.
*expected to be available in autumn 2018
Manage your parts, control your mobile stock and track each object. Let your technicians order what they need within the mfr App. Save money the easy way.
*expected to be available in autumn 2018
You can differentiate between company hours, working hours and breaks. And you can record the times of projects and teams.
New work order? New message? Or an important change? Get it in real-time as a push notification on your mobile device.
Avoid overloading and downtimes by submitting jobs and checklists to external technicians or subcontractors.
Keep your customers up to date on appointments and finished jobs.
With mfr, I was able to further professionalize my services. So put on, our company can now continue to grow.
- Dirks Haustechnik GmbH
Mfr allows us to make our extremely complex commissioning Optimally organized and documented seamlessly.
Our projects run with mfr as from a single cast. Perfect route planning, uniform documents and faster deals. Just what we needed.
– Wärme Wimmer
Create a personal offer directly
for your company
Prices is limited to jobs with maximum 30 steps.
You can also use our manual interfaces via UGL Import / Export, XML and Excel.
If your ERP or CRM is not listed here, you can ask us about creating another interface. Prerequisite for that is, that your system is SQL Server based.