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The mobile Technician

The innovative Field Service Management App for mobile technicians and advanced companies.

In close cooperation with field service technicians, we have developed the mfr app for iOS and Android as mobile solution that meets the needs of companies of all sizes and industries.

Small and medium-sized service companies, from plumbing to HVAC companies, as well as large companies from plant construction or facility management, use mfr successfully. 

Especially for service technicians in the field the app is a welcome support in the preparation, execution and completion of their jobs.

Field Service Management

 

Field service management means optimized planning of mobile company resources such as internal and external technicians, tools, materials and the fleet.

The task of the dispatchers is to fill in the technician’s working day with orders as efficiently as possible in order to use as much capacity as possible. Reducing the distance between appointments throughout the day, saves time and fuel. 

Required qualifications, material and tools can be taken into account too. That helps you to increase the first-time-fix-rate.

Technician App

 

Whether it's installation, maintenance or repair, a mobile field service app helps technicians to work more efficiently and qualitatively. The result is higher customer satisfaction and better customer loyalty.

 

Various features and modules support your employees in planning and executing perfect customer service:

Features

for your Field Service Management

  • GPS-Tracking
  • Route Optimization
  • Material Management and Mobile Warehouse
  • Optimal use of existing capacities
  • Quality Management
  • Higher customer satisfaction and customer loyalty

Mobile Power-Package

  • Offline
  • Time-Tracking
  • GPS-Tracking

Real-time synchronization

When an order is scheduled and assigned to a service technician, he immediately receives a notification on his mobile device.

 

 

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Dynamic Checklists

All work steps are precisely documented via the checklists. They are not only work instructions for the technician, but can also be adapted by him if, for example, the data of a new device have to be recorded in the field. 

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Service Reports

The data collected via the checklists are summarised in an individually adaptable service report, which can be shown to the customer on site and sent by e-mail. 

This enables the customer to immediately check the quality of the work carried out. At the same time, it is a safeguard against subsequent complaints.

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And because testing is free:

try it now!