Maximize the productivity of your dispatchers and mobile workforce and resources with our AI based Workforce Scheduling and Rout Planning Software.
With the mfr® software and app for smart workforce management, scheduling, dispatching, and route optimization, every process is simplified and every task becomes more efficient. This enables you to provide excellent service to your customers.
Thanks to our intelligent algorithms, our scheduling software and app automatically optimize appointment and route planning. The software considers factors such as qualifications, employee availability, location, and the shortest travel time to a job, ensuring the best employee is always deployed.
🪄A smaller team of dispatchers can create complex and efficient deployment plans in less time, effectively managing more mobile employees.
🚀 Consequently, you can scale your company more easily.
NEW: You can now schedule customer appointments with mfr completely automatically!
By improving planning and optimizing routes, both driving times and travel costs can be reduced. This efficiency frees up more time, potentially leading to an increase in the number of orders per day.
Unlock immense potential in just a few steps with our digital and networked deployment planning. By simplifying processes, you can enhance the profitability of your field service business.
Whether small or large teams: In no time at all, your disposition ensures with the mfr software that the right employee is at the right place at the right time with the right material.
Maintaining a balanced schedule that manages both planned work and reactive operations is a masterful task.
Our intuitive scheduler allows you to easily plan, dispatch and monitor resources, work orders, and appointments.
Bars on the scheduler are color-coded based on type and status, and are synchronized in real time with the order's processing status in the app. A unique feature is the travel time display on each appointment. This smaller bar shows exactly how long it will take to travel from one order to another, enabling you to build in sufficient buffer time.
Choose to view your appointments and work orders in a daily, weekly, or monthly format.
🚦Our scheduler helps avoid gaps in planning, resulting in balanced workforce scheduling and resource utilization.
👍 Effortlessly create an optimized deployment plan that considers many factors.
With mfr, you can optimize your resource planning by incorporating both internal and external technicians, as well as tools and vehicles, into your plan. This allows for efficient and well-organized planning and execution.
You can effortlessly sort your employees by availability and qualifications, or you can automate the entire planning process.
⚖️ Intelligent deployment planning minimizes idle times by scheduling tasks to avoid unnecessary waiting periods. Simultaneously, it maximizes resource utilization to guarantee that no capacities go unused.
📍 Consequently, you enhance the efficiency of your teams and ensure the correct resources are allocated at the right time and place.
Through the integrated Google Maps Map, you can view the location of all jobs and display the routes. With GPS-Tracking, you can monitor the Live-Location of your mobile employees.
The Job Stack includes all work orders that have been created but are yet to be planned. They can be sorted and filtered based on different criteria and priorities.
For even better planning, the planning board and job stack with map can be split across two screens.
👍 Based on this data, you can make better decisions and manage orders and mobile employees more precisely.
🔝 This allows the team to react quickly to changes, reprioritize, and inform customers about progress.
💻 Perfect cockpit for your operation planning and disposition.
Monitor the status of your jobs in real time. The integrated map and GPS module allow you to track the live location of your technicians at all times, enabling you to update your customers on the current status.
Our workforce scheduling software optimizes your service team's workflows, enabling them to complete tasks more efficiently. Rapid synchronization between the mobile app and the back office ensures that new jobs, modifications, or issues are never missed, whether on the road or in the office. The status of a job can always be identified by its color.
You can conveniently start navigating to the customer from the app. Additionally, all work and services can be documented there using modern checklists.
⌚️ Mobile employees are more punctual, they meet deadlines, and can complete all tasks during the first appointment.
📱 The mfr® app simplifies your technicians' day-to-day work. They are happier, fewer mistakes are made and work is completed faster.
💎 This increases the first-time fix rate, service quality and maximizes the productivity of your team.
Thanks to the real-time exchange via app, office staff and service technicians work together quickly and securely. The level of knowledge is always up to date and the tasks and their status are transparent. Problems on site can be solved quickly using the same data.
mfr® improves our scheduling by providing an overview in the individual departments and the customer receives information about the current status of his order directly on the phone. Felix Berning Project management Haustechnik Berning GmbH
Our new AI appointment scheduler allows you to automate planning, scheduling, and coordination with your customers. The appointment selection is driven by our AI function "Best Technician". Your customers will receive four appointment suggestions via email to choose from. They simply click on the preferred appointment, which is then scheduled, and the corresponding employee is notified.
💬 Reduce communication effort
💚 Provide your customers with a quick, professional, and digital experience.
Whether it's vacations, illnesses, training, or van servicing, all these are clearly recorded for your employees in the appointment calendar. You can view a summary of all sick days as well as used and remaining vacation days.
Time recording is as simple as a click via the portal or the mobile app.
🚦 No more scheduling conflicts, idle time, or forgotten sick days.
🕴🏻 Get a complete overview of staff, vehicles, and tools.
Durch den Echtzeit-Austausch via App arbeiten Innendienst und Servicetechniker schnell und sicher zusammen. Der Kenntnisstand ist stets aktuell, die Aufgaben und deren Status transparent.
Whether you have 5 or 10,000 maintenance appointments, the mfr maintenance planner can automatically and optimally schedule them on a recurring basis, including coordination with the customer.
👩💻 A few schedulers can plan numerous maintenance appointments
🖥️ An innovative ERP database structure is used for products, locations, and maintenance events.
Time recording is not just mandatory, it's also a crucial component of performance documentation. mfr provides comprehensive features for logging work hours, order time, travel time, and breaks on both mobile and desktop devices.
⏱️ Detailed time recording is available with just a click.
📊 It also offers extensive evaluation functions.
Durch den Echtzeit-Austausch via App arbeiten Innendienst und Servicetechniker schnell und sicher zusammen. Der Kenntnisstand ist stets aktuell, die Aufgaben und deren Status transparent.
Ensure short journey and idle times between individual jobs with mfr. Control the planning of routes in the integrated Google Maps. Plan the assignments of your service technicians manually or automatically with A.I. support.
Monitor the live location of a technician on the map. The automatic logbook accurately and comprehensively documents every journey.
mfr® creates maintenance jobs or other recurring appointments automatically.
Multiple dispatchers can easily work on one calendar. Schedule adjustments are updated in real time and you can see immediately when a job has been viewed, started, canceled or completed by the technician. Checklists in progress are also synchronized with the office in real time.
Reduce idle times by allowing technicians to schedule jobs themselves via the app.
In the calendar, you can see the travel time from the last location to the current job when planning a route. This allows you to plan routes realistically and keep a complete overview.
Use your strong network: Schedule subcontractors or external technicians for jobs and get all the data you need.
You can plan orders directly from the order batch or create and move them in the calendar using drag & drop. This saves time and unnecessary typing.
You can identify the status and type of an order in the calendar by its color. You can easily call up information about the order directly.
Do you have any questions? Nils will be happy to help you.
