Scheduling & Dispatching
Uncomplicated and efficient resource planning with mfr.
For a better coordination of technicians and material.
Forget Outlook and Excel! With mfr you have a real-time overview of work orders, technicians and material.
At a glance you can see which employees are available when and and what the workload of an employee is per day / week / month.
This way, an even distribution of work orders can be realized without much effort.
Create work orders, holidays, illness or other appointments directly from the calendar or simply move them by drag & drop. Work order information is also immediately visible.
The processing status of a work order is displayed to you in real time. This allows you to react quickly if a work order has not been viewed by the technician or delays occur.
Escalated work orders
If a job is cancelled, a warning is displayed.
- Real-time overview
- Dynamic planning
- Faster reaction time
With mfr you ensure the shortest travel times between jobs and idle times of the technicians.
Find quickly the technician with the shortest way to an order.
At the same time, you can also filter for specific qualifications.
Check routes in the integrated Google Maps.
Via Split View and Full Screen you can easily enlarge jobs, calendar and map or distribute them on different screens.
- Efficient tours
- Manual or automated
Time specifications and priorities
You use the time specification to determine the expected working time for a job.
You use the due date to define by when a job must be planned and executed.
Orders get a higher priority the closer they get to their due date.
In the order stack, you can easily sort the orders by this priority.
Track in real time where your vehicles are located on the map using our GPS tracking. This enables you to react quickly and you can estimate when a technician will arrive at a customer's premises.
Via the integrated digital logbook you automatically have all driven routes and driving times in mfr. You can also call up the route driven per day including parking positions and generate an annual report as PDF
- Daily and annual reports
- Daily overview of the route
Set intervals at which operations are to be carried out regularly, such as maintenance.
If the operation is pending, mfr automatically creates an order which then only needs to be planned.
Our scheduling is improved by the overview in the individual departments, and the customer receives information about the current status of his order directly on the phone. Felix Berning Project Manager Haustechnik Berning GmbH