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Availability, and security of cloud services

Mobile Workforce Management usually runs through a cloud
Afraid of the cloud ?
Afraid of the cloud ?

The demands on productivity and speed in service companies have risen sharply in recent years. Companies are confronted with increasing dynamic competition. A hand-held software in the cloud helps companies respond to this change and streamline workflows.

What is the cloud?
Cloud is the external provision of software solutions: The software provider runs their software on an external server instead of installing it on their local computer. The original term for such external software solutions is actually SaaS (Software as a Service).
The vendor takes care of regular security updates, corrects errors and guarantees the availability of the server through a service level agreement (eg mobile field report (mfr) has a guaranteed 24-hour daily availability of 99.50%). 
Running your customer service software over a cloud has some advantages and disadvantages, which I would like to explain in more detail below.

The fright of the cloud

However, many companies are frightened by softwares in the cloud. This has various reasons, which are mainly fed by fears:

  • Anxiety to lose control of your data. The NSA scandal and various cyber hacking incidents have already caused some excitement.
  • Fear of violating data protection. Even if data is handed over to a cloud provider, the responsibility for data protection remains entirely with your company.
  • Fear of availability bottlenecks in their craft software. There is (usually) more control over your own server.

These fears are quite understandable. However, there are differences between the cloud providers and therefore also between their reliability. In general, a serious and secure cloud provider must be certified and have the capacities for a comprehensive security system.

That's why we are using mobile field report on the certified cloud provider Microsoft Azure.

Efficient and mobile work through a cloud

Thanks to an improved concept and increased Internet speed, the cloud is increasingly replacing old software solutions. There are some advantages for users of cloud solutions:

  • You no longer have to install and update your software on a computer in your office. This saves server costs and any other internal IT infrastructure that they have to provide exclusively for the software solution (backup server, etc.). * The cloud provider takes care of data security and data protection.
  • You can work around-the-clock and non-stop from overlaus, whether from PC, Tablet, Laptop or Smartphone.
  • Cloud solutions are usually cheaper than traditional software applications, as the operator saves the cost of distributing the software.
  • The usage-dependent billing offers an opportunity, especially for small craft enterprises, to improve their liquidity.
  • The high flexibility gives you the opportunity to react faster to changing market conditions. Because a cloud contract (SLA) can be terminated quickly, regardless of whether suddenly high special depreciation for any IT equipment is incurred.
  • All your employees can always access the latest information about a job because all information is constantly synchronized.

The mfr cloud

Wir nutzen für mobile field report den zertifizierten Cloud-Anbieter Microsoft Azure. Dadurch können wir eine Verfügbarkeit Ihrer Software von 99,5 % garantieren. Zusätzlich lassen wir mobile field reportvon einem unabhängigen Dienst überwachen.

Verfügbarkeit auf Pingdom prüfen: http://stats.pingdom.com/3dppbatcxgw5/1104275

How do I move my software to the cloud?

You can also relocate an existing, fixed software solution to a cloud. The change from a self-hosted craftsman software to a cloud-based must be well prepared. The following checklist should help you change:

  • Kundendaten: Exportieren Sie alle Kundendaten in das universelle Format einer CSV-Datei. Dies ist ein Format, dass als Austauschformat von den gängigen Softwarelösungen unterstützt wird. Wenn Sie die Daten nicht alleine exportieren können, fragen Sie Ihren Softwareanbieter.
  • Berichte: Überlegen Sie sich, welche Berichte, Angebote und Rechnungen Sie zur Zeit verwenden. Vielleicht ist jetzt auch der richtige Zeitpunkt gekommen, um einen Ihrer Berichte etwas aufzuhübschen. Bei Bedarf, erstellen wir aus Ihren Berichten eine Berichtsvorlage, die sie dann universell und automatisiert für alle Ihre Aufträge einsetzen können.
  • Arbeitsabläufe: Wie ist Ihre Arbeitsweise zur Zeit und wie kann Sie mit dem neuen System verbessert werden? Wir haben eine kleines Schema für einen typischen Projektverlauf in Serviceunternehmen erstellt.
  • Überschaubare Kosten: Arbeiten Sie mit mobile field report zunächst in der kostenlosen Version für zwei Benutzer. Danach können Sie auf fünf Benutzer umsteigen und das Starterpaket verwenden. Sie haben monatlich die Möglichkeit, Mitarbeiter hinzu zu fügen oder zu entfernen.

So far, you should have everything you need to switch to a cloud-based craft software. Do not hesitate to contact our mfr team at any time.

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